Frequently Asked Questions
Who should I contact if I have questions about a course?

For questions and inquiries, please reach out to cpdstg@gce.com 

How do I log in if I have been pre-registered by my district/organization?

You should have received an email from Grand Canyon Education admin (nonreply@myclick4course.com) with directions for log-in and resetting your password. If not, please reach out to cpdstg@gce.com.

Where can I find the certificate for a course I have completed?

Once you’ve completed the course, an email from Grand Canyon Education admin (nonreply@myclick4course.com) is sent to you with the certificate attached. If you are unable to locate this email, you can retrieve your certificate on the website. 

Instructions on how to retrieve your certificate on the website: Login to your account and click the box next to the word “Completed” at the top of the page. Locate the completed course and click on the image of the certificate to view or print. 


*Please be aware that certificates are available for approximately 90 days after course completion and will be removed after this period. If you require access to your certificate beyond 90 days, please reach out to cpdstg@gce.com.
If my course does not show up in the “completed” tab section, what do I do?

Make sure you do not have any category filters selected and refresh your page. If that does not resolve the issue, please reach out to cpdstg@gce.com.
If my school district enrolls me in a course, will I incur any charges?
No, you are not being charged for courses that your school district or organization purchases, nor are you required to complete them unless your employer advises you to do so.
I received a complimentary course—what steps do I need to take to start it?
Register or sign-in to your account and locate the complimentary course on the homepage. Click, “Enroll”.  Navigate to the “Cart” in the top right-hand corner. Use the coupon code that was provided to enroll. DO NOT enter your credit card information. If you are on this screen, you have gone too far. If your coupon does not work, please reach out to cpdstg@gce.com
I completed a course but am still receiving course notifications—how should I address this?
Reach out to the Canyon PD Team at cpdstg@gce.com and ask to be unrolled from the course notifications.
What is the process for unenrolling from a course?
Reach out to cpdstg@gce.com and request to be unenrolled from course(s).
What should I do if I’m having issues with my course?

First, log out of STG and exit the platform. Log back in using a different browser if possible. If the issue persists, please reach out to the Canyon PD Team at cpdstg@gce.com. Please provide the name of the course, a detailed explanation of the issue, and include any relevant screenshots or pictures if you have them.
Can I retake the course if I didn't do well on the test or would like a refresher?

Yes, you can take the course up to 6 times. If you purchased a course directly from the website, you have access to the content for a specified amount of time. See below:

One-Topic Courses: 90-day access

Multiple Topic Courses (Workshops): 120-day access

If your organization, school, or district has purchased customized courses you will have access to the content on the Solutions To-Go platform for one year. 
I received a discount code for a complimentary course, but it is not working. What should I do?

Check to make sure the discount code is still valid. If you received a flyer for our monthly complimentary course, the code is only valid through the last day of the month. However, once you enroll, you will have access to the course for 90-days.

*Please note that the coupon code can be used for only one course at a time. If you wish to use the coupon code for multiple courses, you'll need to check out each course individually.
I accidentally enrolled and paid for a course and would like a refund. Is this possible?

Although a refund is possible, it is a timely process since payments are processed through a third party company.The best option would be to provide you with a code to take another course of your choice. Please reach out to the Canyon PD Team at cpdstg@gce.com with your request. 
I want to purchase courses in bulk, what steps should I follow?
For bulk course purchases, please fill out this form and someone will be in contact with you with further details.
Where can I find closed captioning for videos?

If you are in need of video closed captioning (cc), please reach out to the Canyon PD Team at CPDSTG@gce.com
How many PD hours do we get per Solutions To-Go course?

The number of PD hours is determined by the course price and the number of topics. For example, $25 = 1 PD hour, $50 = 2 PD hours, and so on. This information is also provided in the course description. The PD hours listed represent the estimated time it will take to complete the course.